There is no better way to measure the goodness or the bad side of medical services than to ask the patients whose health is entrusted to medical professionals in the industry. The reason for this is because it is through the patients’ eyes that we can get to see what the medical sector really is about. Based on this analogy, it is good to report that there has been an increase in the number of patients who are satisfied with the services that they are getting from the hospitals. Over the last two decades, this number has been on a steady increase, which is an indication that we really are achieving milestones in as far as our medical department is concerned.
80% of the patients interviewed on a survey carried out by the American Customer Satisfaction Index are satisfied with the services that they have received so far from the hospitals. This is a good indication, especially since it marks a 1.9% increase in comparison with the same satisfaction rates from the previous year. It is also important to mention the care that patients receive from ambulances, which surprisingly has recorded an 82% satisfaction rate, up from 78% in the previous year.
This survey was carried out across 70,000 people, and therefore it represents a well documented view of the medical department in the country. Outpatient services seem to receive the highest acclamation from the consumers, with an 83% satisfaction rate. Based on these statistics, it looks like we are doing a good job in the health sector, but this does not mean that we should rest on our laurels.